Contact Us

Thank you for visiting Furnique. If you have a question about our products, an existing order, payment, shipping, returns, or any of our store policies, you can contact us using the information provided below. Our team is available to assist with enquiries related to your shopping experience with Furnique.

Get in Touch

If you need assistance before or after placing an order, please contact us by email or through our available chat support. When contacting us about an existing order, please include your order details where applicable so we can identify your purchase and respond to your enquiry.

Customer Support

Our chat support is available 24/7 for customer enquiries. Our regular business hours are 09:00 AM – 05:00 PM (UTC+1), Monday to Friday.
For enquiries that require review by our support team, responses and follow-up actions may be handled during our regular business days and hours.

Order Enquiries

If your enquiry relates to an existing order, please provide the relevant order information when contacting us. This can help us review your request more efficiently.
Customers may contact us regarding order status, order changes or cancellations, delivery questions, payment-related enquiries, returns, refunds, or other concerns associated with an order.
For order changes or cancellations, please contact us as soon as possible. Furnique accepts change or cancellation requests within 24 hours of placing an order, subject to the order status and the applicable store policy.

Product Enquiries

If you have questions about a Lounge Sofa or Accent Sofa before placing an order, you can contact us for assistance with the information available for the product.
We also recommend reviewing the applicable product page carefully for product descriptions, images, specifications, pricing, and other available details before completing your purchase.

Business Information

Business Name: Furnique
Business Email: support@furnique.shop
Chat Support: Available 24/7
Business Days: Monday to Friday
Business Hours: 09:00 AM – 05:00 PM (UTC+1)
Business Address: 324 Portland Rd, Brighton Hove BN3 5LF, United Kingdom

Contact Form

You can also contact Furnique by completing the contact form below. Please provide accurate contact information and include enough details about your enquiry so we can understand your request.