Privacy Policy

Last Updated: July 27, 2026
This Privacy Policy explains how Furnique collects, uses, stores, and handles personal information when customers visit our website, contact us, or place an order. We respect the privacy of our customers and aim to handle personal information responsibly and in accordance with applicable data protection requirements. By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact customer support, or otherwise interact with Furnique, we may collect personal information that is reasonably necessary to provide our products and services.
The information we collect may include:

Name
Email address
Telephone number
Billing address
Shipping address
Order and purchase information
Customer support communications
Payment-related transaction information
IP address
Browser and device information
Website usage information
The specific information collected depends on how you interact with our website and services.

Information You Provide to Us

We collect information that you voluntarily provide when placing an order, completing checkout, contacting customer support, or communicating with Furnique.
Customers are responsible for providing accurate and current information when submitting an order or contacting us. This information may be necessary to process orders, communicate about purchases, provide customer support, and fulfil customer requests.

Payment Information

When you make a purchase, payment information is processed through the payment services available through our checkout.
Furnique accepts the payment methods displayed and available at checkout. Payment-related information may be handled by the applicable payment provider in order to authorize and process your transaction.
We do not ask customers to send complete payment card details through regular email or chat. For more information about payments and billing, please review our Payment Policy.

How We Use Personal Information

Furnique may use personal information for legitimate business and operational purposes connected with providing our website, products, and customer services.
We may use information to:

Process and manage customer orders
Arrange order fulfilment and delivery
Process and verify payments
Communicate about orders and customer requests
Provide customer support
Respond to questions and enquiries
Maintain appropriate transaction and business records
Identify and address technical or operational issues
Help protect our website and transactions against misuse or fraudulent activity
Comply with applicable legal and regulatory obligations
We use personal information only where there is an appropriate reason for doing so.

Order and Delivery Information

When a customer places an order, we collect information necessary to process and fulfil that order. This may include the customer’s name, contact details, billing information, delivery address, and order information.
Certain information may need to be shared with service providers involved in fulfilling an order, such as payment processors or delivery providers, where necessary to provide the requested service.
For complete information regarding our delivery procedures, please review our Shipping Policy.

Customer Communications

If you contact Furnique through email, chat, or another available communication method, we may collect and retain the information included in that communication.
We may use this information to respond to your enquiry, assist with an order, address a customer service issue, or maintain appropriate records of our communications.

Automatically Collected Information

When you access our website, certain technical information may be collected automatically by our website or related technologies.
This may include information such as your IP address, browser type, device type, operating system, pages visited, referring pages, and general website interaction information.
This information may be used to operate the website, identify technical issues, understand website usage, maintain security, and improve website functionality.

Cookies and Similar Technologies

Our website may use cookies and similar technologies that help the website operate and support certain functionality.
Cookies are small data files stored on a user’s device or browser. Depending on how our website is configured, cookies may be used for functions such as maintaining shopping-cart activity, remembering website preferences, supporting checkout, maintaining website security, and understanding website usage.
Some cookies may be necessary for the website to function correctly, while others may depend on the services and features enabled on the website.
Where required by applicable law, users may be provided with choices regarding non-essential cookies. Browser settings may also allow users to control or delete certain cookies, although disabling necessary cookies may affect website functionality.

How We Share Information

Furnique does not need to make personal information publicly available in order to provide our services. However, personal information may be shared with third-party service providers when reasonably necessary to operate our website, process transactions, fulfil orders, provide customer services, or comply with legal obligations.
These service providers may include:

Payment service providers
Shipping and delivery providers
Website hosting or technical service providers
Customer support service providers
Professional advisers where reasonably necessary
Authorities where disclosure is legally required
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

Third-Party Service Providers

Some functions of our website may depend on third-party service providers. These providers may process certain personal information according to their own privacy practices and applicable contractual or legal requirements.
For example, payment providers may process transaction information, while delivery providers may receive the information necessary to deliver an order.
Furnique does not control the independent privacy practices of third-party websites or services.

Legal Reasons for Processing Information

Depending on the circumstances, personal information may be processed because it is necessary to fulfil an order or customer request, comply with a legal obligation, support legitimate business interests, or because consent has been provided where consent is required.
Where processing is based on legitimate interests, we consider the relevant business purpose and the privacy interests of individuals.

Data Retention

Furnique retains personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business and transaction records, resolving disputes, and meeting applicable legal, accounting, or regulatory obligations.
Different categories of information may be retained for different periods depending on their purpose and applicable requirements.
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable requirements and our operational practices.

Data Security

Furnique takes reasonable administrative and technical measures intended to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their account, device, and payment information when using online services.

Your Data Protection Rights

Depending on applicable data protection law and the circumstances of your request, you may have rights concerning your personal information.
These may include the right to:

Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of personal information in certain circumstances
Request restriction of certain processing
Object to certain processing
Request transfer or portability of eligible personal information
Withdraw consent where processing is based on consent
Certain rights may be subject to legal exceptions or requirements.

Accessing or Correcting Your Information

If you believe that personal information held by Furnique is inaccurate or you would like to request access to eligible personal information, contact us at support@furnique.shop.
Please provide enough information for us to understand and appropriately respond to your request. We may need to take reasonable steps to verify the identity of the person making a privacy request before providing or changing personal information.

Deletion Requests

You may contact Furnique to request deletion of eligible personal information.
A deletion request may be subject to circumstances where information must or may lawfully be retained, including where records are required for legal, accounting, transaction, dispute-resolution, fraud-prevention, or other legitimate purposes.

Children’s Privacy

Our website and products are not intended to collect personal information from children where parental or guardian authorization would be required under applicable law.
If we become aware that personal information relating to a child has been collected in circumstances where it should not have been collected, we will take appropriate steps consistent with applicable requirements.

Third-Party Links

Our website may contain links to third-party websites or services. Furnique is not responsible for the privacy practices, content, or security of independent third-party websites.
Customers should review the privacy policy of any third-party website they choose to visit.

Changes to This Privacy Policy

Furnique may update this Privacy Policy when necessary to reflect changes in our website, business operations, service providers, privacy practices, or applicable requirements.
Any revised Privacy Policy will be published on this page with an updated revision date. Customers and website visitors are encouraged to review this page periodically.

Privacy Questions and Requests

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact Furnique using the following details:
Business Name: Furnique
Business Email: support@furnique.shop
Chat Support: Available 24/7
Business Days: Monday to Friday
Business Hours: 09:00 AM – 05:00 PM (UTC+1)
Business Address: https://maps.app.goo.gl/LAGtHviTctg2212U7