Payment Policy
Last Updated: July 27, 2026
This Payment Policy explains how payments for orders placed with Furnique are handled. It provides information about pricing, payment authorization, billing information, payment confirmation, failed or declined payments, duplicate charges, and payment-related issues. By placing an order with Furnique, customers agree to the payment terms described below.
Currency
Prices displayed by Furnique are presented in GBP (British Pounds Sterling) unless otherwise clearly stated on the website.
Customers should review the product price, applicable shipping charges, and total order amount displayed during checkout before completing their purchase.
Accepted Payment Methods
Furnique accepts the following payment methods:
- Visa
- Mastercard
- American Express
Customers must select one of the available payment methods during checkout and provide the required payment and billing information to complete the transaction. The availability of individual payment methods may vary depending on the payment services currently enabled on our website. The payment options displayed at checkout are the methods available for the order at that time.
Payment Authorization
When an order is placed, the selected payment method may be subject to authorization by the applicable bank, card issuer, or payment provider.
An order may not be successfully completed if the payment cannot be authorized. Furnique may be unable to process an order until the applicable payment has been successfully authorized or confirmed.
Customers are responsible for ensuring that their selected payment method is valid and that sufficient funds or credit are available to complete the purchase.
Payment Timing
Payment is required when an order is placed through our website unless a different arrangement is clearly presented during checkout.
The total amount payable will be shown before the customer submits the order. Customers should carefully review the order and payment information before confirming the purchase.
Product Prices
The price applicable to a product will be the price displayed on the relevant product page and during checkout at the time the order is placed.
Customers should review the final checkout amount before completing payment. If a pricing or payment issue is identified before an order is processed, Furnique may contact the customer where necessary to resolve the issue.
Shipping Charges at Checkout
Applicable shipping charges will be displayed during checkout and included in the total amount payable before the customer completes the purchase.
For complete information about shipping destinations, shipping charges, order processing, transit times, estimated delivery, and delivery procedures, please review our Shipping Policy.
Billing Information
Customers are responsible for providing complete and accurate billing and payment information when placing an order.
Depending on the selected payment method, this information may include the cardholder or account holder name, billing address, and other information required by the applicable payment provider.
Incorrect, incomplete, or outdated billing information may result in a payment being declined or an order being delayed.
Payment Confirmation
After an order and its payment have been successfully submitted, customers may receive an order confirmation using the contact information provided during checkout.
An order confirmation acknowledges that we have received the order. If a payment issue is subsequently identified, Furnique may contact the customer before the order can proceed.
Customers should ensure that the email address and other contact information supplied during checkout are accurate.
Failed or Declined Payments
A payment may be declined or fail for reasons determined by the customer’s bank, card issuer, payment provider, or the information submitted during checkout.
Possible reasons may include insufficient funds, incorrect payment information, an expired payment method, authorization restrictions, or security checks applied by the payment provider.
If a payment is declined, customers should verify their payment details or contact their bank, card issuer, or payment provider for further information. Furnique may not have access to the specific reason why a third-party payment provider declined a transaction.
Pending Payments
In some cases, a payment may temporarily appear as pending while the customer’s bank or payment provider completes authorization or processing.
The amount of time a pending transaction remains visible is generally determined by the applicable financial institution or payment provider.
If a payment remains pending longer than expected, customers should contact their bank or payment provider. Customers may also contact Furnique at support@furnique.shop if they need assistance confirming the status of an associated order.
Duplicate or Unexpected Charges
If you believe you have been charged more than once for the same Furnique order, first review your payment account to determine whether one of the transactions is a temporary authorization or pending transaction.
If you still believe an incorrect duplicate charge has occurred, contact Furnique at support@furnique.shop and provide the relevant order information. We will review the payment information available to us and assist with the appropriate next steps.
Payment Security
Payments made through our website are processed using the payment services available through our checkout system. Customers should enter payment information only through the designated checkout process.
Furnique does not ask customers to send sensitive payment credentials, such as complete card information, by regular email or chat.
Customers should also take reasonable steps to protect their payment and account information when making purchases online.
Payment Verification
In some circumstances, additional information may be required to verify an order or resolve a payment issue before processing can continue.
If additional information is reasonably required, Furnique may contact the customer using the contact details provided with the order.
Customers should not send sensitive card or banking credentials by email when responding to a verification request.
Payment Issues
If a payment appears to have been completed but you have not received the expected order confirmation, please check the contact information used when placing the order.
You may contact Furnique at support@furnique.shop with the relevant order information so that we can review whether an associated order is visible in our system.
For payment authorization issues controlled by a bank, card issuer, or payment provider, customers may also need to contact that provider directly.
Order Changes and Cancellations
Customers may request an order change or cancellation within 24 hours of placing the order by contacting Furnique at support@furnique.shop and providing the relevant order details.
Submitting a cancellation request does not automatically confirm that the order has been cancelled. If an order has already entered processing or has been dispatched before the request can be completed, cancellation or modification may no longer be possible.
Where an approved cancellation requires money to be returned, the applicable payment reversal or refund will be handled according to the relevant order status and our Returns & Refund Policy.
Refunds
Detailed information regarding refund eligibility, return requirements, refund processing times, return-label responsibility, and other refund-related matters is provided in our Returns & Refund Policy.
Customers should review that policy if they need to return a product or have questions about a refund associated with an eligible return.
Payment Disputes and Questions
If you notice a payment that you do not understand or believe there is an error relating to your Furnique order, contact us at support@furnique.shop with the relevant order details.
We will review the information available to us and assist with payment-related questions where possible. Customers may also need to contact their bank or payment provider when an issue relates directly to the provider’s processing or authorization procedures.
Customer Responsibility
Customers are responsible for reviewing all order and payment details before completing a purchase. This includes checking the products selected, quantities, prices, billing information, delivery information, and final amount shown at checkout.
Customers should contact Furnique promptly if they identify an issue with an order after payment has been submitted.
Customer Support
For questions regarding payments, billing information, payment confirmation, declined transactions, duplicate charges, or other payment-related matters, customers can contact Furnique using the following details:
Business Name: Furnique
Business Email: support@furnique.shop
Chat Support: Available 24/7
Business Days: Monday to Friday
Business Hours: 09:00 AM – 05:00 PM (UTC+1)
Business Address: 324 Portland Rd, Brighton Hove BN3 5LF, United Kingdom
Related Policies
For information about delivery, shipping charges, processing times, transit times, and estimated delivery, please review our Shipping Policy.
For information about returns, return eligibility, refund processing, and other refund-related matters, please review our Returns & Refund Policy.
Changes to This Payment Policy
Furnique may update this Payment Policy when necessary to reflect changes to our payment procedures, checkout processes, business operations, or applicable requirements.
Customers are encouraged to review this Payment Policy before placing an order. If you have questions about this policy or a payment associated with an order, contact us at support@furnique.shop.