Returns & Refund Policy
Last Updated: July 27, 2026
This Returns & Refund Policy explains the conditions and procedures for returning products purchased from Furnique and how eligible refunds are handled. We accept eligible returns for both defective and non-defective products within the return period described below. Please review this policy before requesting a return.
Return Window
Furnique accepts eligible return requests within 30 days of delivery.
Customers should contact us within the 30-day return period if they wish to return an eligible product. Return requests submitted after the applicable 30-day period may not be accepted.
To begin a return request, contact us at support@furnique.shop and provide your order details and the reason for the return. If there is an issue with the product, please provide relevant details about the issue so that we can review the request.
Eligible Returns
Furnique accepts returns for both defective and non-defective products, subject to the conditions stated in this policy.
Defective returns may include eligible products that arrive damaged, defective, or incorrect. Non-defective returns may include eligible products that the customer decides they no longer wish to keep within the applicable return window.
All returns must follow the return procedure provided by Furnique. Customers should contact us before sending a product back so that the return request can be reviewed and appropriate return instructions can be provided.
Return Conditions
To be eligible for a return, the product should be returned in an appropriate condition and include the components or accessories originally supplied with it, where applicable.
For a non-defective return, the product should not have been intentionally damaged, altered, or misused by the customer. Customers should take reasonable care of the product while it is in their possession and while preparing it for return.
For a defective, damaged, or incorrect product, please contact us with details of the issue. Where reasonably possible, retain the product and its packaging while the return request is being reviewed.
How to Request a Return
To request a return, contact Furnique at support@furnique.shop within 30 days of receiving your order.
Please provide the following information where applicable:
- Your order details
- The product you wish to return
- The reason for the return
- Details of any defect, damage, or incorrect item received
- Supporting photographs where they are reasonably required to review a reported product issue
After reviewing the request, Furnique will provide the applicable return instructions. Customers should follow the provided instructions before returning the product.
Defective, Damaged, or Incorrect Products
If you receive a product that is defective, damaged, or different from the product ordered, contact Furnique within the applicable 30-day return window.
Please provide your order information and a description of the issue. We may request photographs or other reasonable information necessary to review the reported problem.
If the return is required because of a mistake attributable to Furnique, including where an incorrect product was sent, Furnique will be responsible for the applicable return-label cost.
Non-Defective Returns
Furnique also accepts eligible returns of non-defective products within 30 days of delivery.
If you decide that you no longer want an eligible product, contact us within the return window to request a return. The product must meet the applicable return conditions described in this policy.
For non-defective returns that are not caused by an error attributable to Furnique, the customer is responsible for the applicable return shipping or return-label cost.
Return Shipping and Return Label
Responsibility for return shipping costs depends on the reason for the return.
Customer-related or non-defective return: The customer is responsible for the applicable return shipping or return-label cost.
Furnique error: If the return is required because of a mistake attributable to Furnique, Furnique will cover the applicable return-label cost.
Customers should follow the return instructions provided after their return request has been reviewed. Products should not be returned to Furnique without first contacting us for the applicable return instructions.
Exchanges
Exchanges are not accepted.
Furnique does not currently offer direct product exchanges. If you wish to return an eligible product, you may submit a return request according to this policy.
If you want a different product, a separate order can be placed according to product availability after handling the original product under the applicable return and refund procedure.
Restocking Fee
Furnique does not charge a restocking fee for eligible returns.
Restocking Fee: £0 GBP
No restocking deduction will be applied to an eligible refund solely as a restocking charge.
Return Inspection
After a returned product is received, it may be reviewed to confirm the product and return details and determine whether the return meets the applicable requirements of this policy.
Customers are responsible for packaging returned products appropriately to reduce the risk of damage while they are being returned.
If additional information is reasonably required to review a return, Furnique may contact the customer using the contact information associated with the order.
Refund Eligibility
If a return meets the requirements of this policy, the applicable refund will be processed after the returned product has been received and reviewed.
The refund will generally be issued to the original payment method used for the purchase, where available. The amount refunded will be based on the applicable return circumstances and the amount eligible for refund.
Customers will not be charged a restocking fee, as our restocking fee is £0 GBP.
Refund Processing Time
Eligible refunds are processed within 10 business days after the returned product has been received and reviewed in accordance with this policy.
Refund Processing Time: Within 10 business days
Once Furnique processes a refund, additional time may be required before the funds appear in the customer’s account. This additional processing period is determined by the customer’s bank, card issuer, or payment provider and is outside Furnique’s direct control.
Late or Delayed Refunds
If you have been informed that a refund has been processed but it has not yet appeared in your account, please allow for any additional processing time required by your bank or payment provider.
If the expected processing period has passed, check the relevant account again and contact your bank, card issuer, or payment provider where appropriate, as there may be a delay before a processed refund is posted.
If you have completed these steps and still have concerns regarding your refund, contact Furnique at support@furnique.shop with your order details so that we can review the available refund information.
Order Changes and Cancellations
Customers may request an order change or cancellation within 24 hours of placing the order by contacting Furnique at support@furnique.shop.
If an order has already entered processing or has been dispatched before the request can be completed, a change or cancellation may no longer be possible. Submitting a request does not automatically confirm cancellation; the order status must first be reviewed.
If the order has already been delivered, customers should follow the applicable return procedure described in this Returns & Refund Policy.
Returns for Orders with Delivery Issues
If a product arrives damaged or an incorrect product is delivered, contact us within the applicable return window and provide your order details and information about the issue.
For information regarding delivery times, shipping charges, tracking, delayed shipments, shipping destinations, or other delivery-related matters, please review our Shipping Policy.
Refund Method
Where possible, approved refunds will be issued to the original payment method used to place the order.
The time required for a processed refund to appear in the customer’s account can vary depending on the payment provider or financial institution. Furnique does not control the processing times applied by third-party banks or payment providers after the refund has been submitted.
Contact Us About a Return or Refund
If you have questions about return eligibility, a return request, return shipping responsibility, or the status of a refund, please contact Furnique using the details below.
Business Name: Furnique
Business Email: support@furnique.shop
Chat Support: Available 24/7
Business Days: Monday to Friday
Business Hours: 09:00 AM – 05:00 PM (UTC+1)
Business Address: 324 Portland Rd, Brighton Hove BN3 5LF, United Kingdom
Changes to This Returns & Refund Policy
Furnique may update this Returns & Refund Policy when necessary to reflect changes to our return and refund procedures, business operations, or applicable requirements.
Customers are encouraged to review the Returns & Refund Policy available on our website before requesting a return. If you have questions regarding this policy, an existing return, or a refund, contact us at support@furnique.shop.